Don't use ambiguous names. When possible, search for unique identifiers or systematic names. Many identifiers across the different species are duplicated, and as a result, may not uniquely identify a specific record. The more unique the identifier, the better your chance of getting a direct hit on searches.
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Try being less specific. For example, if you searched for STE11, try searching for STE and see if more results are returned.
If you are searching with “ALL ORGANISMS” selected, try being more specific and choosing your organism of interest like Mus musculus or Homo sapiens. Our search engine always attempts to make a direct match first, before using wild cards so. For example, if you search for KSS, you may get KSS in Human when you were really looking for KSS1 in Yeast. Setting the organism to the correct organism, however, will result in skipping the invalid match hit only.
Make sure you are using the correct spelling.
Try to use alternative identifiers. Many genes have synonyms, official names, and systematic names. If one name is not returning the result you expect, try searching for an alternative name for the same gene.
Try using a wildcard search. If your searches for STE11 are coming up empty, try searching for STE* for a list of all identifiers starting with STE.
Don't use invalid characters. For identifier searches, the only valid characters are: english alphabet (A-Z), numbers 0-9, hyphen -, round brackets ( ), period ., underscore _, and star *.